experience

Technical Toolkit
Windows & macOS (Enterprise deployment, imaging, and hardware troubleshooting)
Python (Scripting & automation)
JavaScript (scripting & DOM Interaction)
HTML / CSS (Portfolio development)
Active Directory (User & group management)
Microsoft 365, Jira, Salesforce
Endpoint Imaging & Deployment
Azure Fundamentals (AZ-900 labs)
Work Experience
  • Provide enterprise end-user support for hardware, software, and access issues in a hybrid/remote environment using Jira and Salesforce Service Cloud.
  • Support Windows 11 endpoint deployment via MDT imaging and assist with device provisioning for on-site and remote hardware.
  • Administer macOS endpoints using Jamf Pro, including device enrollment and remote troubleshooting.
  • Provide foundational support for Windows Autopilot provisioning workflows within an enterprise environment.
  • Manage Active Directory identity tasks, including user lifecycle management and role-based access control.
IT Support Intern Jan 2025 – Sept 2025
  • Provided front-line support for hardware, software, and account-related technical requests.
  • Assisted senior team members with Windows imaging and deployment processes.
  • Supported daily Active Directory organization and user account maintenance.
  • Collaborated on team documentation by outlining workflows for common issues identified.
  • Served as the primary first-response contact for technical issues, triaging and resolving hardware, software, and connectivity problems.
  • Built an automated inventory tracking system using custom script logic to streamline local asset management.
  • Created clear training documentation and setup guides for network printers and multimedia equipment to help users troubleshoot common issues independently.
  • Maintained hardware components and peripheral equipment to ensure consistent uptime for academic labs.
  • Provided frontline technical support for hardware and software incidents.
  • Managed technical setup and onsite support for large-scale university events with 2,000+ attendees.
  • Maintained technical readiness by proactively identifying potential hardware and connectivity issues before event start times.
Certifications
Focus on cloud concepts, Azure services, and core security principles.
Applied generative AI tools to automate workflows and build diagnostic agents.
Troubleshooting, system administration, networking, and IT support best practices.